Oferta de trabajo para: Technical Support Associate
Essential Duties & Responsibilities:
• Frontline Call Handling - Handling direct calls from agents having trouble. Troubleshooting using defined steps based on the trouble reported and tracking of the trouble type, troubleshooting done, actions taken, and root cause theory via ticketing system.
• Callbacks - Follow up calls to agents who have active tickets to determine if the trouble is resolved or if further troubleshooting or actions are required.
• Chat Support - Administration of chat support rooms during outages.
• Documentation - Defining trouble fixes, documenting them and submitting them to the appropriate Tier II for review and potential addition in troubleshooting wizards and FAQs.
REQUIREMENTS:
• Advanced level of English.
• Excellent time management and organizational skills.
• Experience with PC hardware and software setup, installation, configuration, troubleshooting, and maintenance.
• General knowledge of network troubleshooting fundamentals in OSI.
• Experience with basic home network setup and troubleshooting.
• PC Bios and basic Windows familiarity.
• Full time availability and flexibility to work during night shifts and weekends.
• Frontline Call Handling - Handling direct calls from agents having trouble. Troubleshooting using defined steps based on the trouble reported and tracking of the trouble type, troubleshooting done, actions taken, and root cause theory via ticketing system.
• Callbacks - Follow up calls to agents who have active tickets to determine if the trouble is resolved or if further troubleshooting or actions are required.
• Chat Support - Administration of chat support rooms during outages.
• Documentation - Defining trouble fixes, documenting them and submitting them to the appropriate Tier II for review and potential addition in troubleshooting wizards and FAQs.
REQUIREMENTS:
• Advanced level of English.
• Excellent time management and organizational skills.
• Experience with PC hardware and software setup, installation, configuration, troubleshooting, and maintenance.
• General knowledge of network troubleshooting fundamentals in OSI.
• Experience with basic home network setup and troubleshooting.
• PC Bios and basic Windows familiarity.
• Full time availability and flexibility to work during night shifts and weekends.
Requisitos que deben cumplir los postulantes:
- Indicar remuneración pretendida (podrás ingresarla en el paso siguiente).
- Idioma: Inglés (excluyente)
Empleo ofrecido por:
TeleTech Argentina S.A.
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
Ramo o actividad: Servicios
Lugar de trabajo: Monserrat, Capital Federal
Jerarquía: Junior
Sector: Soporte Técnico / Mesa de Ayuda
Lugar de trabajo: Monserrat, Capital Federal
Jerarquía: Junior
Sector: Soporte Técnico / Mesa de Ayuda
Aviso publicado: 18.02.2010 |
Número de aviso: 759019 | Vacantes: 2
Tests
» Para postularte a esta búsqueda, TeleTech Argentina S.A. solicita que realices los siguientes tests:
Tu CV no será considerado si no completas los tests excluyentes.
