Oferta de trabajo para: Service Desk Analysts
AXA Assistance Argentina S.A is looking for:
SERVICE DESK ANALYSTS
We are looking for experienced professionals to join our team and to work at an international level.
The tasks included in this position are:
·receiving, prioritizing, documenting and actively resolving end user help requests;
·answering calls or e-mails within the required service level time frame;
·triaging requests to ensure accurate transfers and escalation;
·tracking open tickets and monitoring ticket progress per SLA; closing ticket items when resolved.
The Service Desk Analyst will contribute in the permanent building and usage of a knowledge database.
General Requirements:
·3 or more years experience in customer service
·Fluent in English (written/spoken)
·Good proficiency in French would be a plus.
·Strong interpersonal skills
·Able to work in a stressful environment, and manage customer complaints
·Being able to integrate in an international environment
Technical Requirements:
·Familiar with ITIL Service Desk "best practices"
·Good understanding of the IT technology and the application development process and methodology
Mandatory:
·Demonstrated commitments to quality client support and customer satisfaction.
SERVICE DESK ANALYSTS
We are looking for experienced professionals to join our team and to work at an international level.
The tasks included in this position are:
·receiving, prioritizing, documenting and actively resolving end user help requests;
·answering calls or e-mails within the required service level time frame;
·triaging requests to ensure accurate transfers and escalation;
·tracking open tickets and monitoring ticket progress per SLA; closing ticket items when resolved.
The Service Desk Analyst will contribute in the permanent building and usage of a knowledge database.
General Requirements:
·3 or more years experience in customer service
·Fluent in English (written/spoken)
·Good proficiency in French would be a plus.
·Strong interpersonal skills
·Able to work in a stressful environment, and manage customer complaints
·Being able to integrate in an international environment
Technical Requirements:
·Familiar with ITIL Service Desk "best practices"
·Good understanding of the IT technology and the application development process and methodology
Mandatory:
·Demonstrated commitments to quality client support and customer satisfaction.
Requisitos que deben cumplir los postulantes:
- Lugar de residencia: Capital Federal, GBA Oeste, GBA Sur
- Educación: Universitario, En curso
- Area de estudio: Análisis de Sistemas, Computación, Ing. Informática / Sistemas, Redes, Sistemas / Tecnología
- Idioma: Inglés
Empleo ofrecido por:
AXA Assistance Argentina S.A.
AXA Assistance, Filial del Grupo asegurador AXA de origen francés, es considerada como una de las mejores empresas de servicios de Asistencia en el mundo. Se especializa en prestar una amplia gama de servicios de asistencia, basados en la eficiencia y la calidad de las prestaciones. AXA Assistance está presente en el mundo entero a través de sus oficinas propias en 39 países.
Ramo o actividad: Servicios
Lugar de trabajo: San Nicolás, Capital Federal
Jerarquía: Senior / Semi-Senior
Sector: Soporte Técnico / Mesa de Ayuda
Lugar de trabajo: San Nicolás, Capital Federal
Jerarquía: Senior / Semi-Senior
Sector: Soporte Técnico / Mesa de Ayuda
Aviso publicado: 01.03.2010 |
Número de aviso: 762434 | Vacantes: 4
Tests
» Para postularte a esta búsqueda, AXA Assistance Argentina S.A. solicita que realices los siguientes tests:
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