ZonaJobs > Sistemas / Tecnología / IT > Technical Support Specialist
Empleo ofrecido por:
TeleTech Argentina S.A.
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
Oferta de trabajo para: Technical Support Specialist
<#-- Mensaje generado por JS -->
TeleTech is looking for a Technical Support Specialist to become part of its Global Development Center as a member of the Solution Operation Support team.
As a Technical Support Specialist, you will be in charge of:
• Frontline Call Handling - Handling direct calls from managers having technical issues with agents in Operations. Troubleshooting, following procedures; tracking and follow-ups of the issues. Includes managing of resources on [call] bridges and chat support during major outages; identifying root-cause and diagnosing; resolve and/or involve the right teams to assist.
• Documentation - Defining procedures, documenting and submitting them to the appropriate people for review and potential addition in troubleshooting Knowledge Bases.
• Ticket resolution (Incidents, Requests, Problems, CMR´s, etc).
REQUIREMENTS:
• Advanced level of English.
• Excellent time management and organizational skills.
• Experience with PC hardware and software setup, installation, configuration, troubleshooting, and maintenance.
• Experience with basic home networking (setup and troubleshooting).
• Full time availability and flexibility to work after-hours, in cases of outages/upgrades.
• Availability to be on-call after-hours and during weekends (rotational).
• Ability to read logs/code (for troubleshooting purposes).
• Experience with Web Logic, Web Service, Application Server – Preferable.
• Experience in telephony systems (Cisco / Avaya) – Preferable.
• Experience with Paint and Photoshop (for documentation/dashboard creation) – Desirable.
• Database: Experience with SQL / Oracle – Desirable.
As a Technical Support Specialist, you will be in charge of:
• Frontline Call Handling - Handling direct calls from managers having technical issues with agents in Operations. Troubleshooting, following procedures; tracking and follow-ups of the issues. Includes managing of resources on [call] bridges and chat support during major outages; identifying root-cause and diagnosing; resolve and/or involve the right teams to assist.
• Documentation - Defining procedures, documenting and submitting them to the appropriate people for review and potential addition in troubleshooting Knowledge Bases.
• Ticket resolution (Incidents, Requests, Problems, CMR´s, etc).
REQUIREMENTS:
• Advanced level of English.
• Excellent time management and organizational skills.
• Experience with PC hardware and software setup, installation, configuration, troubleshooting, and maintenance.
• Experience with basic home networking (setup and troubleshooting).
• Full time availability and flexibility to work after-hours, in cases of outages/upgrades.
• Availability to be on-call after-hours and during weekends (rotational).
• Ability to read logs/code (for troubleshooting purposes).
• Experience with Web Logic, Web Service, Application Server – Preferable.
• Experience in telephony systems (Cisco / Avaya) – Preferable.
• Experience with Paint and Photoshop (for documentation/dashboard creation) – Desirable.
• Database: Experience with SQL / Oracle – Desirable.
Requisitos que deben cumplir los postulantes:
- Lugar de residencia: Capital Federal, GBA Oeste, GBA Sur
- Educación: Universitario, En curso
- Area de estudio: Análisis de Sistemas, Computación, Ing. Informática / Sistemas, Redes, Sistemas / Tecnología (excluyente)
- Idioma: Inglés (excluyente)
Empleo ofrecido por:
TeleTech Argentina S.A.
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
Ramo o actividad: Servicios
Lugar de trabajo: Monserrat, Capital Federal
Jerarquía: Senior / Semi-Senior
Sector: Soporte Técnico / Mesa de Ayuda
Lugar de trabajo: Monserrat, Capital Federal
Jerarquía: Senior / Semi-Senior
Sector: Soporte Técnico / Mesa de Ayuda
Aviso publicado: 16.11.2010 |
Número de aviso: 871925 | Vacantes: -
<#-- Mensaje generado por JS -->
Tests
» Para Postularte a esta búsqueda, TeleTech Argentina S.A. solicita que realices los siguientes tests:
Tu CV no será considerado si no completas los tests excluyentes.
