Customer Service Representative

Our client MADE Hoops is the grassroots leader in cutting-edge youth basketball events and experiences. We feature the most competitive middle school leagues in the country, along with unmatched high school and middle school camps and tournaments. Our winning combination? Elite competition, high-level coaching and training, unparalleled media coverage, and professionally run events. We host 1 0 0+ boys and girls basketball events each year across the nation and have reached hundreds of thousands of participants. Beyond the court, MADE Hoops also designs and sells performance-driven apparel engineered for the elite basketball player—built to meet the demands of the game at the highest level.

Slam Dunk Opportunity: Join Our Team as a Customer Service Agent! 🏀

Are you a customer service rockstar with a passion for sports, especially basketball? 🏀 We're looking for a talented Customer Service Agent to join our team and help us deliver an exceptional experience to our US customers!

Objective:

As a key player on our team, you'll provide top-notch customer service, managing inquiries and incidents through our ticketing systems, and supporting our users throughout the entire purchase cycle. Your focus will be on quality, efficiency, and continuous improvement – all while having a blast working with a dynamic team!

Your Role:

- Manage customer service tickets like a pro, resolving inquiries and incidents with clarity, speed, and professionalism

- Support and facilitate the purchase and after-sales cycle, ensuring our users have a slam dunk experience 😊

- - Identify opportunities to take our customer experience to the next level

- Prepare reports that showcase what's happening in the area, highlight improvements, and communicate progress

- Collaborate with the team and our US-based leaders

Technical Skills:

- Prior experience with Shopify is a must – you're already ahead of the game!

- Experience with ticket management platforms (Zendesk or similar) – show us your skills!

- Excel / Sheet wizardry is a plus (we love data-driven decisions)

- Senior profile: experience in a similar role (we're looking for a pro!)

- English language mastery – written and verbal (you'll be communicating with our US team and customers)

Desirable Requirements:

- Previous experience working with US-based companies or clients (we're a global team!)

- Love for sports, especially basketball (bonus points if you're a fan!)

Job Details:

- Remote work with a WeWork option (paid by us!)

- Holidays: Argentina (we love our local culture)

- Preferably resident of Argentina, but open to other Latin American countries

- Working hours: flexible, but with some overlap with US hours (see below)

- Salary payment in USD

Working Hours:

- March–December: 1 1: 0 0 AM – 8: 0 0 PM Argentina Time ( 1 0: 0 0 AM – 7: 0 0 PM ET)

- December–March: 1 2: 0 0 PM – 9: 0 0 PM Argentina Time ( 1 0: 0 0 AM – 7: 0 0 PM ET)

- Availability for after-hours requests and peak demand periods (like Black Friday and Thanksgiving)

Ready to join the team and make every customer interaction a slam dunk? 😊 Apply now and let's get the ball rolling!